Refund & Return Policy

At Wrapzone, we take care to ensure every order — from a single gift box to a bulk corporate order — reaches you in the condition it left our facility. This policy explains when a return, replacement, or refund applies.

1. Our Return Window

We offer a 7-day return policy for products that arrive defective or damaged.

  • The 7 days are counted from the date of delivery, as recorded by our courier partner.
  • Claims raised after 7 days of delivery will not be eligible for return, replacement, or refund.

2. Unboxing Proof — Required for All Claims

To help us verify and resolve your claim quickly, you must record a clear, continuous, unedited unboxing video of your package, starting from the sealed/unopened parcel through to the product being fully unwrapped.

  • This video is mandatory for any defect, damage, or shortage claim. Claims submitted without unboxing proof cannot be processed.
  • Along with the video, please also take clear photographs of the outer packaging, shipping label, and the affected product.
  • Email your order number, the unboxing video, and photographs to Wrapzone2025@gmail.com within 7 days of delivery.

3. Damaged or Defective Products

Sometimes products are damaged in transit, or a manufacturing defect slips through. If this happens:

  1. Do not use or discard the product or its packaging.
  2. Record your unboxing video as described in Section 2.
  3. Email us at Wrapzone2025@gmail.com with your order number, the video, and photos of the damage.
  4. Our team will review your claim and respond with next steps — replacement, repair (where applicable), or refund.

We may need to raise an escalation with our logistics partner for transit damage, so please report issues as soon as possible and within the 7-day window.

4. Items Not Eligible for Return or Refund

The following are not eligible for return, replacement, or refund, except where the product itself arrives defective or damaged:

  • Customized or personalized products — including logo-branded packaging, made-to-order rigid boxes, and any item produced to your specific design, text, or artwork, once production has commenced.
  • Products purchased during sale, clearance, or marked-down periods.
  • Products that have been used, altered, or are missing their original packaging.
  • Delays in delivery caused by our third-party logistics partners — these are not treated as grounds for cancellation or refund.
  • Claims raised without the unboxing video required under Section 2.
  • Claims raised after 7 days from the date of delivery.

5. Exchanges

We currently do not offer a general exchange option (e.g. for change of mind on colour, size, or design). Please review product details, dimensions, and customization proofs carefully before placing your order. Exchanges are only offered where a product was sent in error (e.g. wrong size/variant delivered) or is confirmed defective on our end.

6. Refund Process & Timeline

  • Once we receive the returned product (where a physical return is required) and complete inspection, refunds are processed within 3 working days.
  • Refunds are issued to your original payment method. For prepaid orders, this means your card, UPI, or bank account used at checkout; actual credit timelines beyond that point depend on your bank or payment provider.
  • For claims resolved without requiring the product to be shipped back (e.g. approved on the basis of unboxing video and photos alone), the 3-working-day refund timeline begins from the date your claim is approved.
  • You will receive an email confirmation once your refund has been processed.

7. Cancellations

  • Orders for standard, non-customized products may be cancelled before they are shipped. Please contact us as soon as possible at +91 98409 42153 or Wrapzone2025@gmail.com — once an order has shipped, it is treated as delivered and subject to this Refund & Return Policy rather than cancellation.
  • Orders for customized or made-to-order products cannot be cancelled once production has commenced. See Section 4.
  • For bulk/corporate orders, cancellation terms are governed by the quotation or order confirmation shared with you at the time of order, as outlined in our Terms & Conditions.

8. Contact Us

For any return, refund, or damage claim, please write to us with your order number:

Wrapzone
Email: Wrapzone2025@gmail.com
Phone: +91 98409 42153
Showrooms: Kasi Arcade, T. Nagar | Mylapore, Chennai

This Refund & Return Policy should be read together with our Terms & Conditions. This document is a general template based on the information provided and does not constitute legal advice — please have it reviewed before publishing.